Inclusions:
Package 1 Managed Security+
This package is for businesses who only require management of their IT security for
their computers, servers and require remote IT support. It includes security software
licenses and ensures your computers are kept up to date and well protected.
Package 2 Essential Care
This package is ideal for businesses who require more hands on, which will include
both remote and onsite support for their core Microsoft, Apple or Google applications.
It also has included small project supporManager at your disposal to build and execute a plan to align the organization’IT strategy with its overall objectives.
Package 3 Premium Care
Our premium offering for businesses who want one point of contact for all
their IT needs. We add in support for VOIP phones, servers, printers & 3rd party
applications to our best ability. We find that businesses who are on the Premium
care Package enjoy the fixed monthly fee for IT support as they encourage their
staff to engage our helpdesk to fix or improve their systems. Our guaranteed
response times of 1 hour by phone keeps us accountable to ensure you receive
a high level of service. The end result is that your systems will have much higher
up time and best of all you will have far more productive and happy employees.
Comparison:
| Services | Managed Security+ | Essential Care | Premium Care |
| Patch Management | YES | YES | YES |
| Managed Antivirus | YES | YES | YES |
| Web Protection | YES | YES | YES |
| Mail Protection | YES | YES | YES |
| Monitoring & Alert Notifications | YES | YES | YES |
| Multi Factor Authentication | YES | YES | YES |
| Restrict Admin Privileges | YES | YES | YES |
| License & Asset Management | YES | YES | YES |
| Remote Support | YES | YES | YES |
| Technical Account Manager | YES | YES | |
| Network Equipment Management | YES | YES | |
| Regular Maintenance onsite/remote | YES | YES | |
| Onsite Support | YES | YES | |
| Project work less than 2 hours | YES | YES | |
| 3rd Party Software support | YES | ||
| Server Support | YES | ||
| Advanced Security | YES | ||
| Standard Operating Environment (SOE) | YES | ||
| PCI DSS Compliance | YES | ||
| SLA Response Time | 48 hours | 4 hours | 1 hour |
| Out of hours Support/Maintenance | 4 hours p/m |
